Service & Support
Our customer focus program ensures support throughout the full life cycle of your system.
What's Included
Every installation is managed end-to-end by our local San Diego team.
Scheduled Maintenance
Proactive service visits to inspect, sanitize, and replace consumables on a regular cadence.
Consumable Exchange
Filters, cartridges, and UV lamps replaced before they affect water quality.
Training
Hands-on training for your team on daily operation, maintenance, and troubleshooting.
Facility Shutdown Support
Proper shutdown of water and power systems before a planned facility event, preventing damage and ensuring a clean restart.
System Reconfigurations
Adjustments to system layout or dispensing points as your lab evolves.
Replacements
Parts and component replacements sourced directly through our Sartorius-stocked warehouse.
Emergency Services
Urgent service calls for unexpected facility or system events, with same-day response when you can't afford downtime.
Remote Support
Consumables shipped directly to your facility, with scheduled in-house maintenance handled over the phone.